NHSE orders ‘stocktake’ of patient communications
Trusts will be assessed on how they communicate with their patients as part of a “national stocktake” designed to ensure the NHS delivers “five-star customer service”, NHS England has announced.
HSJ Podcast: Solving the £20bn productivity puzzle
This week, Dave West and Henry Anderson are joined by health economist Anita Charlesworth, who is co-chairing a commission into NHS productivity for the Health Foundation.
Patient Safety Watch: ‘The wrong voices’
HSJ hosts the Patient Safety Watch newsletter, written by Patient Safety Watch chief executive James Titcombe
