Trusts see surge in AI-generated complaints

By Ella Devereux2026-05-05T11:40:00

Source: ING

Trusts’ complaints teams are facing a wave of AI-generated complaints letters which can run to dozens of pages, deploying inaccurate legal arguments and containing hallucinated information, HSJ has learned.

You need to be a subscriber to read more

Subscribe for unlimited access

With a HSJ subscription you’ll unlock:

All HSJ news by sector, topic & region
Breaking News announcements
App for mobile and offline reading
Comment and Daily Insights newsletters
Regional roundup newsletters
Unrestricted access to ‘Ask HSJ’ - AI assistant - AI assistant
10 expert briefings every fortnight (Premium only)

to HSJ

Already a subscriber? Sign into your account here